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If, as a customer or potential customer of Van Sterling Capital Ltd., you have discussed a question or problem with Van Sterling Capital Ltd., your relationship manager, or another of our employees, and you have not found a satisfactory solution for you, you have the opportunity to complain to us by filing a complaint.

Please contact Van Sterling Capital Ltd. in writing at the following address:

Van Sterling Capital Ltd.
168, St. Christopher Street
Valletta VLT 1467

You can also email your complaint to

If the response to your complaint is not satisfactory, you can file your complaint directly with the Board of Appeal of the Financial Regulator in Malta:

The Director General
Malta Financial Services Authority
Notabile Road
Attard BKR 3000