Complaints

If, as a customer or potential customer of Van Sterling Capital Ltd., you have discussed a question or problem with Van Sterling Capital Ltd., your relationship manager, or another of our employees, and you have not found a satisfactory solution for you, you have the opportunity to complain to us by filing a complaint.

Please contact Van Sterling Capital Ltd. in writing at the following address:

Van Sterling Capital Ltd.
168, St. Christopher Street
Valletta VLT 1467
Malta

You can also email your complaint to complaints@vansterling.com.

If the response to your complaint is not satisfactory, you can file your complaint directly with the Board of Appeal of the Financial Regulator in Malta:

The Director General
Malta Financial Services Authority
Notabile Road
Attard BKR 3000
Malta