If, as a customer or potential customer of Van Sterling Capital Ltd., you have discussed a question or problem with Van Sterling Capital Ltd., your relationship manager, or another of our employees, and you have not found a satisfactory solution for you, you have the opportunity to complain to us by filing a complaint.
Please contact Van Sterling Capital Ltd. in writing at the following address:
Van Sterling Capital Ltd.
168, St. Christopher Street
Valletta VLT 1467
You can also email your complaint to email@example.com.
If the response to your complaint is not satisfactory, you can file your complaint directly with the Board of Appeal of the Financial Regulator in Malta:
The Director General
Malta Financial Services Authority
Attard BKR 3000